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Would you be ready?

You put a lot of work into building your business. How would you feel if it was all lost due to a security breach, flood or cyber-attack?

By taking our Readiness Test, you can discover quick, simple actions that make all the difference. So you can make your business more resilient overnight.

Business in the Community is The Prince’s Responsible Business Network and, together with our expert partners, we are encouraging big businesses to help small businesses become more resilient to hazards and threats.

Cyber Security

How worried are you about the risk of cyber-attacks on your business?

  • Very worried, especially in the current climate

    Don’t worry you’re not alone. In fact, there’s around a 1 in 2 chance that you’ll experience a cyber security breach if you are a small business. But we will provide you with a number of simple steps to take to reduce your chances of becoming a victim. Find out more in the Readiness PDF available to download at the end of this test.

  • Quite worried, but not sure where to start

    Don’t worry you’re not alone. In fact, there’s around a 1 in 2 chance that you’ll experience a cyber security breach if you are a small business. But we will provide you with a number of simple steps to take to reduce your chances of becoming a victim.

  • They’re definitely a concern, but we have plans in place

    Great news! To make sure that you’re fully covered, stick around until the end of the test and have a look through our top tips.

An employee accidentally opens a phishing email disguised as an invoice from a local supplier. As a result, your system goes into lockdown and demands a payment to get it working again. What do you do?

  • Report to the relevant authorities

    Well done – it’s important to know that you should always report these incidents. In England, you can turn to Action Fraud site or call on 0300 123 2040. In Scotland, you can go straight to the Police. We also have a few tips around how you take simple proactive measures to help protect and make your business more secure, we’ll share them at the end! Find out more in the Readiness PDF available to download at the end of this test.

  • Have a stern word with the employee who caused this!

    Punishing employees discourages them from reporting in future, and can make them so fearful that they spend excessive time and energy scrutinising every single email they receive. This can cause more harm to your business in the long run. Find out more in the Readiness PDF available to download at the end of this test.

  • Wouldn’t happen to my business - we use tools to protect ourselves

    Tools like automatic email protection are great to use, but attackers are always trying different methods of attack, so it’s worth keeping on top of the techniques to try and stay one step ahead, such as running regular awareness training sessions for your staff and by signing up for the free Action Fraud Alert service. Find out more in the Readiness PDF available to download at the end of this test.

  • I’d pay the ransom – it’s the quickest way out of the mess

    Even if the worst does happen and you fell victim to this kind of attack, we’d suggest you avoid meeting the cyber criminal’s demands. You’d be funding criminal activity and showing yourself as vulnerable, and there’s not even any guarantee that they’ll do anything after you pay! Better to call Action Fraud on 0300 123 2040 or visit their website or, in Scotland, get in touch with the Police. Find out more in the Readiness PDF available to download at the end of this test.

The malware that was downloaded by your employee has wiped all of your customers’ data. What do you do next?

  • I would simply restore it from my back-up, as my data is also stored on another device.

    Malware (such as Ransomware) can often move to attached storage automatically, which means any such back-up could also be infected. For more resilience, you should consider storing your back-ups in a different location, so fire or theft won't result in you losing both copies. Cloud storage solutions are a cost-effective and efficient way of achieving this. As always, you should also report the incident to Action Fraud’s 24/7 live hotline on 0300 123 2040 or, if you’re in Scotland, go straight to the Police.

  • Ignore it and start over

    Ignoring a loss of customer data will have serious repercussions on your company reputation and customers and suppliers alike will pull their business if they don’t believe you are taking the protection of their data seriously. From May 2018 there's another reason to take these things seriously. If you fail to meet your responsibilities under the General Data Protection Regulation (GDPR), you risk increased fines from the Information Commissioner’s Office. Find out more in the Readiness PDF available to download at the end of this test.

  • I don’t think I’d be ready for that

    Don’t worry, we’ll give you free, simple tips around how to keep your backup separate from a computer. Find out more in the Readiness PDF available to download at the end of this test.

Severe Weather and Flooding

How worried are you about the risk of severe weather and flooding on your business?

  • Very worried

    You’re not alone. Floods are undoubtedly a risk to UK businesses, with over 5,000 affected in the winter of 2015-2016. But don’t worry, there are many things you can do to become more resilient to floods, like visiting the GOV.UK flooding site to find out if you're at risk in both the short and long term.

  • Not sure

    Floods are undoubtedly a risk to UK businesses, with over 5,000 affected in the winter of 2015-2016. But don’t worry, there are many things you can do to protect your business. We’ll start by showing you where you can check your flood risk for free online in our Readiness Tips PDF at the end of this test.

  • Not worried at all

    If you want to be sure or help another business be more prepared, there are many things you can do like check your flood risk for free online. Find out more in the Readiness PDF available to download at the end of this test.

Extreme weather has hit the country and your area is unfortunately feeling the impact. The resulting floodwater is now even affecting the electricity in your business and you’re unable to continue working.

  • Panic

    Don’t worry, luckily this is hypothetical at the moment! But there are many ways to take a more resilient approach. Cockermouth Toy Shop owner Jonty Chippendale, for example, was unfortunate to suffer from two floods in the past decade, but he took measures to prepare his business to be back trading almost as soon as the flood waters receded. Find out more in the Readiness PDF available to download at the end of this test.

  • I’ve kept a flood kit offsite with insurance documents to speed up recovery

    Great that you’re ready to do that. Have you also thought of installing flood resilient measures on your site? Even if you currently have insurance, taking flood resilience measures could help you with future claims.

Luckily, you’re able to get back to business within a week of the extreme weather. But your key supplier has been hit even worse and is out of business until further notice. The resulting impact means you can’t trade for the next two weeks. Does your insurance protect you?

  • My insurance protects me from it

    Great, although it’s worth double-checking to make sure you have the right sort and level of insurance cover, including business interruption cover. Find out more in the Readiness PDF available to download at the end of this test.

  • I think my insurance would cover me

    Make sure you have considered all the risks that could affect your business and your ability to trade and make sure you have cover against them. Find out more in the Readiness PDF available to download at the end of this test.

  • No, my insurance would not cover me

    Not having the right insurance cover could jeopardise your business and ability to trade. It is good business practice to have the right insurance cover, and it’s great for peace of mind! Find out more in the Readiness PDF available to download at the end of this test.

Civil Unrest

A riot is occurring outside your premises. The police are on their way. Many of your staff feel unsafe. What would you do?

  • Ignore it, they will be fine

    It’s fundamental that you communicate to and listen to employees. They should all know what to do in this instance and we can give you a few simple tips to prepare for threats like these. Find out more in the Readiness PDF available to download at the end of this test.

  • Not sure, this hasn’t happened to me yet

    It’s important to think about the many possible threats that can impact your business. In this scenario, it’s important that you understand and rehearse options to evacuate or lock down your site and communicate to staff. Find out more in the Readiness PDF available to download at the end of this test.

  • Decide upon and implement the best short-term option, such as locking down the building or closing the business early to allow your staff to go home safely via a secure route.

    Yes, it’s important to remain calm and communicate with staff. Make sure you also have a plan to keep your business up and running in scenarios like this. We have plenty of simple tips to provide you with.

The police have declared the area around your business a crime scene and advised that access to your premises will be seriously restricted for at least a week. What would you do next?

  • Check that my insurance policy covers it

    That’s a great start, and knowing that you’re covered will take a weight off your shoulders. Make sure to have an electronic copy of your policy and schedule on your phone/e mail/cloud! Download our tips at the end of this test to see how you can keep working even when this kind of interruption strikes. Find out more in the Readiness PDF available to download at the end of this test.

  • I wouldn’t know who to contact outside office hours

    Often, these incidents occur outside office hours so it’s a good idea to have the details of phone numbers and email including alternative people to save critical time in moments like this. Find out more in the Readiness PDF available to download at the end of this test.

On a restricted visit to your premises, you find a security breach has led to £50,000 of resulting damage. It turns out that your insurance company doesn’t cover you because the battery in your security alarm was dead.

  • We’d go out of business

    You’re not alone. More than a quarter of small businesses say they would go out of business if faced with an unexpected cost of £50,000 or more due to a major loss not covered by their insurance. But don’t worry – we have some simple tips for you to make sure you’re getting just the right cover for your business.

  • We’ll just scrape by

    You’d be lucky to as more than a quarter of small businesses say they would go out of business if faced with an unexpected cost of £50,000 or more due to a major loss not covered by their insurance. Let’s make sure something like this doesn’t happen! We have some simple tips for you to make sure you’re getting the right cover for your business.

  • My business will survive, but it’s obviously not ideal

    You’d be lucky to as more than a quarter of small businesses say they would go out of business if faced with an unexpected cost of £50,000 or more due to a major loss not covered by their insurance. Let’s make sure something like this doesn’t happen! We have some simple tips for you to make sure you’re getting the right cover for your business.

There are riots across the south of the city and half of your workforce has been advised by the police to stay at home until further notice. To make things worse, phone networks are struggling with the increased load and you can’t make any calls. It’s a major disruption and it’s costing you money. What do you do?

  • Let your staff and clients know that the situation is going to affect your business

    Everyone knows that disruptions can occur and inevitably cause delays. But it’s important to be able to communicate quickly so no one is left in the dark. Having a few alternative communication methods to keep everyone in the loop is just one of the tips that we’ll give you to make sure you’re prepared for any eventuality.

  • I have a back-up plan to operate my business

    While not practical for businesses such as shops and restaurants, others could continue at alternative locations or using initiatives such as staff working from home.

Download Readiness Tips:

To find out how to make your business more resilient, download our Readiness PDF with tips for addressing each of these threats as well as links to more information from our partner websites, such as Barclays, The Environment Agency and The National Cyber Security Centre. Click on the Keep in Touch button to opt in for free business resilience support.

What about your friends? Your neighbours? Your supply chain and your buyers? Collectively, you are the backbone of the UK economy and the lifeblood of communities. So, as a responsible business owner, share this with other small business owners to help them become more resilient to hazards and threats. Their business is your business too.

Join the growing network of small business that all do good for local communities. Support us and help communities to thrive. www.tradingforgood.co.uk